Die MB-230-Prüfung ist eine neue Kundenservice-Zertifizierung. Die vorherige Prüfung MB2-718 wurde zurückgezogen. Testpassport bietet Ihnen gültige Microsoft MB-230 Exam Dumps für Ihre beste Vorbereitung, hilft Ihnen bei der Vorbereitung auf MB-230 Microsoft Dynamics 365 für den Kundenservice und trägt die Microsoft-Zertifizierung: Dynamics 365 für den Kundenservice als Functional Consultant Associate.
Kandidaten für diese Prüfung sind Dynamics 365 Customer Engagement-Funktionsberater mit Erfahrung im Kundenservice. Die Kandidaten sind für die Implementierung von Omnichannel-Lösungen verantwortlich, bei denen Service, Qualität, Zuverlässigkeit, Effizienz und Kundenzufriedenheit im Vordergrund stehen.
Die Kandidaten entwerfen und implementieren Visualisierungen und Berichte für das Service-Management, die von und in Zusammenarbeit mit dem Solution Architect bereitgestellt werden. Die Kandidaten arbeiten mit dem Customer Engagement-Administrator zusammen, um Power Platform-Komponenten, einschließlich der Wissensdatenbank und Voice of the Customer, zu implementieren und zu aktualisieren. Die Kandidaten müssen über fundiertes Wissen verfügen, um die Benutzeranforderungen über den Dynamics 365-Kundendienst zu erfüllen Basis, Warteschlangen, Berechtigungen, Service Level Agreements (SLAs), Visualisierungen und Unified Service Desk.
In der Microsoft MB-230-Prüfung gemessene Fähigkeiten
Perform configuration (25-30%)
Manage cases and the knowledge base (30-35%)
Manage queues, entitlements, and SLAs (25-30%)
Configure voice of the customer (15-20%)
Kostenlose Demo von Microsoft MB-230 Exam Dumps:
1.Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring a business process flow for a case entity.
All cases must be flagged for review.
You need to complete configuration of the business process flow.
Solution: Set the input parameter type as Option set for the action.
Does the solution meet the goal?
A. Yes
B. No
Answer: B
2.You use Dynamics 365 for Customer Service.
You need to create business process flows.
Which three entities can you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Goal
B. Case
C. Letter
D. Social activity
E. Rollup queries
Answer: BCD
3.You are configuring a single business process flow in Dynamics 365 for Customer Service.
You need to design the business process flow.
What should you do?
A. Merge peer branches to a single stage when merging branches.
B. Span the process across 10 unique entities.
C. Combine multiple conditions in a rule by using both the AND and OR operators.
D. Use 40 steps per stage.
Answer: A
4.Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service.
You need to configure a Power BI connection to a Dynamics 365 organization named Contoso.
Which service URL should you use?
A. https://contoso.crm.dynamics.com
B. https://disco.crm.dynamics.com/xrmservices/2011/discovery.svc
C. https://contoso.api.crm.dynamics.com/xrmservices/2011/organization.svc
D. https://disco.crm.dynamics.com/api/discovery/v9.1
Answer: A
5.You are a customer service representative using Dynamics 365 for Customer Service.
You need to identify and eliminate duplicate cases.
What should you do?
A. Configure Dynamics 365 AI for Customer Service
B. Use business rules
C. Merge cases
D. Use parent-child case relationships
Answer: B
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